OnStar is a subscription-based service that provides a range of features and services related to vehicle safety, security, connectivity, and convenience.
OnStar offers a generous towing policy, unlike many roadside assistance companies that provide limited coverage.
With OnStar, customers have access to complimentary unlimited towing miles.
If your car breaks down, OnStar will tow it to the nearest gas station, service station, or your preferred mechanic, irrespective of the distance.
This makes it a standout choice for those who want peace of mind knowing that they won’t face additional costs for towing based on the mileage covered.
Understanding OnStar Towing Services
OnStar provides a variety of services, including roadside assistance and towing.
If your vehicle breaks down, you can use OnStar to request assistance.
This can be done through various methods, such as calling the service line, using the OnStar mobile app, or pressing the OnStar button in your vehicle.
Once assistance has been requested, OnStar can provide towing services.
Notably, OnStar offers complimentary unlimited towing miles.
If your vehicle needs to be towed, OnStar will cover the towing to the nearest gas station, service station, or your preferred mechanic, regardless of the distance.
The cost of towing services is covered by your OnStar subscription, so there are no additional fees for the towing itself.
However, any repairs or services performed at a mechanic or service station would typically be at your expense.
OnStar’s services are available 24/7, providing peace of mind that help is always available if your vehicle breaks down.
Important Key Features Provided By OnStar
Automatic Crash Response
In a severe collision, OnStar’s Automatic Crash Response feature can automatically alert an OnStar Advisor, who can then connect with the vehicle to assess the situation and send emergency help if needed.
Emergency Services
OnStar users can manually request emergency assistance by pressing the dedicated emergency button.
This feature connects them with an OnStar Advisor who can contact appropriate emergency services and locate the vehicle.
Stolen Vehicle Assistance
OnStar can assist in recovering a stolen vehicle by working with law enforcement agencies.
OnStar Advisors can help track the vehicle’s location and provide information to aid in its recovery.
Vehicle Diagnostics
OnStar can perform remote diagnostics on the vehicle, checking its health and providing notifications about any maintenance requirements or potential issues.
This feature helps drivers stay informed about their vehicle’s condition and schedule timely servicing.
Remote Vehicle Access
Users can remotely access and control certain vehicle functions through the OnStar mobile app or website.
This includes locking/unlocking the doors, starting the engine, honking the horn, and activating the lights.
Navigation And Directions
OnStar provides turn-by-turn navigation services, helping drivers reach their destinations with voice-guided directions.
OnStar Advisors can also remotely send directions to the vehicle’s navigation system.
Hands-Free Calling
OnStar offers hands-free calling capabilities, allowing drivers to make and receive calls while keeping their hands on the wheel and their eyes on the road.
This feature promotes safer communication while driving.
Various Plans Offered By OnStar
OnStar Safety & Security Plan
The Safety & Security Plan provides essential safety services in case of emergencies.
If you’re in a crash, OnStar services will respond, even if you can’t.
The plan includes complete emergency services and roadside help for peace of mind.
An added benefit of this plan is the OnStar Guardian app, which allows you to have safety services wherever you are.
Connected Vehicle Plan
The Connected Vehicle Plan is designed to provide the ultimate connected car experience.
With this plan, you can use your phone to locate or start your car, connect to mobile devices with in-vehicle Wi-Fi, and enjoy unlimited data.
The plan also offers access to In-Vehicle Apps like Hulu and Spotify.
Again, the OnStar Guardian app is included for mobile access to safety services.
OnStar Premium Plan
The OnStar Premium Plan integrates all the OnStar services into one package.
It includes features like Roadside Assistance, Automatic Crash Response, the Alexa voice service, a variety of In-Vehicle Apps, the vehicle mobile app, and more.
The Premium Plan costs $49.99 per month or $549.90 per year.
The package aims to provide 24/7 assistance in every way you need.
Can OnStar Tow My Car To A Specific Repair Shop?
OnStar aims to provide flexibility when choosing the destination for towing your vehicle.
They will most likely tow your car to the nearest OnStar authorized service center.
However, if you have a preferred repair shop or dealership within the towing distance, you can often request OnStar to tow your car to that location.
It’s recommended to discuss your preferences with OnStar’s customer service to ensure they can accommodate your request and provide the appropriate assistance.
Is There A Limit To The Number Of Times OnStar Will Tow My Car?
OnStar towing service usually doesn’t have a specific limit on the number of times they will tow your car within a given timeframe.
However, it’s important to note that excessive or repeated towing requests may be subject to review, especially if they deem them to be outside the scope of normal usage.
It is best to use the towing service responsibly and for genuine breakdowns or emergencies.
Does OnStar Cover Towing For Accidents Or Collisions?
OnStar’s towing service covers breakdowns, mechanical issues, and other non-accident-related incidents.
If you’re involved in an accident or collision, contacting emergency services and your insurance provider for appropriate assistance is important.
OnStar focuses primarily on providing roadside assistance and towing for accident and non-accident-related situations, ensuring you receive the necessary help when your vehicle experiences a mechanical failure or similar issues.
Can OnStar Track A Stolen Vehicle?
Yes, OnStar can assist in the recovery of stolen vehicles.
If a subscriber’s vehicle is reported stolen, the owner should contact OnStar and file a police report.
OnStar can then activate Stolen Vehicle Assistance, which tracks the vehicle’s location using GPS technology.
OnStar works closely with law enforcement agencies to provide real-time updates and help recover the stolen vehicle.
It’s important to note that vehicle recovery is subject to signal availability, law enforcement cooperation, and local regulations.
How Does OnStar Roadside Assistance Service Function?
OnStar’s roadside assistance service is available to subscribers 24/7.
If a vehicle experiences a breakdown or mechanical issue, the owner can press the blue OnStar button to connect with an advisor.
The advisor will gather information about the situation and dispatch the appropriate assistance, such as towing, fuel delivery, flat tire change, or jump-starting the vehicle.
The advisor can also provide remote vehicle diagnostics to help identify potential issues.
OnStar roadside assistance aims to provide timely help and get drivers back on the road as quickly as possible.